Users Of Samsung Phones Are Left With Nothing But Blank Screens After A Catastrophic Tech Update

Samsung users are being warned to avoid updating the software on their phones after thousands of Aussies were left with nothing but a blank screen.

Problems are mounting around Samsungs latest routine update as smartphone owners said their phone was wiped moments after running the software.

Furious customers lined the streets outside Samsung’s customer service centre in Adelaide on Tuesday demanding their phones be fixed.

The faulty update has phones stuck at the start-up screen displaying the Samsung insignia and the only way to resolve the glitch is a factory reset.

A factory reset means any invaluable pictures, contacts, work and data not backed up will be wiped from the device and lost for good.

One unhappy Samsung user had been locked out of her phone since New Year’s Day as service centres were closed over the extended weekend.

She told 7News that on New Year’s Day, she woke up and it said that an update was available, so foolishly she did the update and all she got was a blank Samsung screen.

She said she’s lost a lot of pictures, mainly of her grandchildren and contacts, and that she would have to hunt down all her contacts again.

Another upset Samsung customer said she’s lost a year’s worth of memories after mistakenly updating the software on her phone, and not being super tech savvy, unfortunately, she didn’t back anything up, so now she’s lost all of her 2022 pictures because she takes everything on her phone.

Tech specialist Richard Pascoe said the software error was the worst timing for the technology colossus, and that Samsung would be guttered by this.

He said that they’re expecting a brand new Samsung premium phone to come out and when these sorts of things happen people lose confidence in that brand.

Mr Pascoe urged Samsung users to hold off from updating their devices until the tech giant is confident the fault has been corrected.

Samsung Australia told a newspaper outlet it’s aware of the problem and is working towards a solution, and claimed only Samsung users in South Australia were affected.

Samsung said that they’ve received reports from customers of a problem when updating their phones and that at this time, these reports are from customers based in South Australia only, and that they’re continuing to investigate the matter.

Never do updates straight away – on your computer, phone et cetera. So many things can go wrong and then companies scramble to fix them.

Leading edge software is called Bleeding Edge for a reason and you should always back up your data, although numerous people don’t, and it makes you think that this could occur at any time and then it would hurl humanity into disarray because people are so dependent on it.

Doesn’t Samsung trial these updates on test phones before releasing them to the public, and if not, why not?

This is disgraceful on Samsung’s part. You’re told to keep your phone updated but when you do, you get punished for it. It’s true though, you should always back up your phone, and I feel sad for those that didn’t, and I’m sure for numerous Samsung customers it’s left a bitter taste in their mouth and they probably won’t buy a Samsung product again.