Ah, the golden age. Back when “Press 1 for frustration” wasn’t a mandatory part of your morning routine. You’d ring up the local branch, and Martha—who knew your mum, your uncle, and exactly how many sugars you took in your tea—would pick up on the second ring. You’d explain that your chequebook had gone missing,Continue reading “Your Call Is Important To Us… Please Hold While We Locate A Human Who Cares”