A woman who’s 95 years old and bed-bound, and who regularly has her prescriptions delivered free of charge in dosset boxes phoned the woman’s daughter to say that her mother had to have antibiotics and could someone come and pick them up.
The daughter knew nothing about her mother being prescribed antibiotics and Boots in Basildon refused to deliver the antibiotics except if she paid £5 delivery. Her mother can’t get out of bed to answer the door to even pay them the £5 and she was in urgent need of the antibiotics.
And Boots stated that unless somebody could come in collect them her mother wouldn’t get the antibiotics. Her daughter explained that they were all on self-isolation and they said it wasn’t their problem.
The unfortunate woman lives on her own and has carers come in every day, but it’s not in their remit to pick up her medication. But normally Boots deliver her normal medication to her door and let themselves in with a key code, but they’re saying just for one item they won’t do it except if the lady pays £5 and it appears that Boots are money-mad and couldn’t care less about people and they should be ashamed of themselves.
This is a 95-year-old woman, who is bed-bound and has to rely on other people to do things for her, yet we were informed by the government that the elderly and disabled would be helped as much as possible, but it seems that our government has lied to us again.
You would, of course, think that the daughter would be able to go and get the medication for her mother, but her daughter is also disabled and is also in self-isolation, so this would be impracticable.
Her mother is elderly and can’t look after herself and this charge that Boots have brought in for existing customers is a disgrace.
Boots said that deliveries weren’t supported by the NHS but that free deliveries would be available for the most vulnerable. So, being bed-bound and having to wear a nappy is not the most vulnerable it seems.
Some people are fortunate enough to have their children come and deliver their medication but for other people like this lady, they’re not. But it’s not only that, it’s the bigger picture and it’s not only the older vulnerable people who can’t get to Boots and for some, it’s their only human contact.
And most community pharmacies don’t charge, and it’s not the case that they’re charging for £5, it’s the principle of the matter, and of course, if they want to charge people that can afford it, then that’s fine, but to charge the elderly or housebound, especially in this viral crisis is dreadful.
And it doesn’t look like they’re delivering free to the most vulnerable when a disabled 95-year-old woman has been told that she won’t get her medication if she doesn’t pay the charge.
Again it’s rip off Britain, which is putrid, and quite frankly, now we shouldn’t have our prescriptions filled at Boots because it’s big profit on dispensing medication.