Tag Archives: customer service line

A councillor who told a call handler from Sri Lanka to ‘speak English’ while reporting a fly-tipping incident has apologised. Janet Cleverly, an independent on Newport City Council, has been reprimanded over her ‘derogatory and humiliating’ remarks, and told she must complete extra training. She called the council’s customer service line and spoke to aContinue reading “Councillor Apologises For ‘Speak English’ Remarks”