A councillor who told a call handler from Sri Lanka to ‘speak English’ while reporting a fly-tipping incident has apologised. Janet Cleverly, an independent on Newport City Council, has been reprimanded over her ‘derogatory and humiliating’ remarks, and told she must complete extra training. She called the council’s customer service line and spoke to aContinue reading “Councillor Apologises For ‘Speak English’ Remarks”
Tag Archives: Call Handler
Sadly, A Mother Died Of A Blood Clot Due To The Ambulance Service’s Actions
A mother died of a blood clot in her brain after an ambulance service mistook her fatal symptoms for an ear infection. Natasha Hewitt, 35, died three days after bungling NHS call-handlers did not urgently refer her to hospital for potentially life-saving treatment. The mother-of-one contacted the NHS 111 non-urgent helpline for guidance after suffering migraine-like symptomsContinue reading “Sadly, A Mother Died Of A Blood Clot Due To The Ambulance Service’s Actions”
A Woman, 76, Dies After Waiting 2 Hours For An Ambulance On The Freezing Floor Of A GP’s Parking Lot
AN ELDERLY woman died after being left in agony on the freezing floor of a GP car park for more than two hours after falling over. Josephine Ellis, 76, had just attended an appointment at a mobile clinic adjacent to the Hoveton and Wroxham Medical Centre near Norwich, Norfolk. She lost her balance while walking to herContinue reading “A Woman, 76, Dies After Waiting 2 Hours For An Ambulance On The Freezing Floor Of A GP’s Parking Lot”
The Ambulance Boss Who Made The 999 Worker Leave Their Post To Give Him A Lift Back From The Airport Has Been Fired
When a 999 call handler left their job to pick up the Scottish ambulance chief and his family from the airport following a holiday, the ambulance boss was fired. Christopher Gallacher called in a ‘favour’ from a colleague and requested a pool car to collect them from Glasgow Airport after the family trip. The dutyContinue reading “The Ambulance Boss Who Made The 999 Worker Leave Their Post To Give Him A Lift Back From The Airport Has Been Fired”
The Final 999 Call Of A 94-Year-Old Carpenter Waiting For An Ambulance
Ninety-four-year-old Kenneth Shadbolt rang the emergency services after falling at home in Chipping Campden, Gloucestershire, in March and said he couldn’t move. BBC listeners heard the harrowing 999 call of a dying patient waiting for an ambulance. Kenneth Shadbolt, 94, rang the emergency services after falling at home in Chipping Campden, Gloucestershire, in March. TheContinue reading “The Final 999 Call Of A 94-Year-Old Carpenter Waiting For An Ambulance”
THE MONTHLY MOSQUITO 