The debate over legally requiring councils to provide staffed phone lines weighs accessibility for digitally excluded residents against the financial efficiency councils gain through automation. While councils face a severe £7 billion funding black hole that forces them to automate phone lines, national campaigns and regional coalitions are pushing for mandatory digital exclusion strategies toContinue reading “Digital Convenience Versus Digital Exclusion”
Tag Archives: Rising Bills
The Great Unwashed
Millions of hard-up Brits are cutting back on showers, washing clothes less and sharing baths to try to save money on energy and water bills. According to new research, an incredible 43 per cent of adults are taking fewer baths and showers, while almost half are washing their clothes less frequently to cut energy andContinue reading “The Great Unwashed”
