The debate over legally requiring councils to provide staffed phone lines weighs accessibility for digitally excluded residents against the financial efficiency councils gain through automation. While councils face a severe £7 billion funding black hole that forces them to automate phone lines, national campaigns and regional coalitions are pushing for mandatory digital exclusion strategies toContinue reading “Digital Convenience Versus Digital Exclusion”
Tag Archives: Council Staff
At Some Councils, Nine Out Of Ten Staff Still Work From Home
It has emerged that more than 90 per cent of council staff are working from home in some places. According to freedom of information requests, council buildings are between a quarter and a half as full as offices in the private sector, yet local authorities are still using taxpayers’ money to service empty office space.Continue reading “At Some Councils, Nine Out Of Ten Staff Still Work From Home”
