Tag Archives: YouTube commenter

This NHS trust no longer wants to call you a patient. Sussex Health & Care, after a two‑year, taxpayer‑funded review, has formally advised staff to stop calling people patients and instead use terms like “experts by experience,” “customers,” or “consumers.” Congratulations: you’re no longer a patient — you’re an expert by experience being warm‑handed overContinue reading “Patients Rebranded. Retail Vibes Pending”