
The mother of a disabled toddler captured the moment a bus driver left her at a bus stop when she couldn’t get her son on board.
Charles, 2, was born with numerous problems and needs a ventilator, oxygen cylinder, suction machine and feeding pump 16 hours a day, all kept under his specialist chair.

However, his mum, who did not wish to be named, says she has been denied access to buses on multiple occasions.
She said: ‘Charles has to fight for every day of his life. Once I manage to get us out the door, I just need for things to go smoothly. That’s not too much to ask.’
Most recently, she asked the driver of the 197 in Croydon to lower the ramp for a day out with her son.
Despite the weight of Charles’s equipment, he refused, instructing her to move the chair up the step by herself.
The mum said: ‘It’s awful and feels so humiliating when this happens. When I got to the soft play, I was crying.
‘Buses are Charles’s absolute obsession. Once this has happened, I just want to go home, but I can’t. I have to keep going for him.’
She said similar incidents have happened multiple times, including another that she caught on camera.
The footage was taken when she headed home from a soft play session. The driver got off the bus and offered to help carry the pushchair, but because it is a specialist chair, his mum feared it would be damaged while being lifted.
She said: ‘They just don’t care. All they have to do is press a button.
Around a third of disabled people say they have experienced issues with bus ramps, according to Transport for All.
Meg Barnett, a public affairs officer at the charity, told Metro: ‘We should all be treated with respect by staff on public transport, but 41 percent of disabled people have faced negative attitudes or behaviour from bus drivers.
‘These incidents reflect discrimination taking place on our public transport every day. It is unacceptable.
‘Transport for London (TfL) must improve training for bus drivers, working with disabled people to ensure their drivers fulfil their legal obligations and treat all passengers with equal respect.’
TfL said it is investigating.
Buses spokesperson Rosie Trew said: ‘Any unreasonable refusal to deploy the on-bus ramp is completely unacceptable and we are very sorry for the distress this has caused.
‘We are working with the bus operator to fully investigate the incidents and continue to urge anyone who experiences issues like these to report them immediately.’
Disabled children and their caregivers need all the support they can get, and that is the bottom line, not this ‘you don’t look quite disabled enough’, or that you can lift that wheelchair’ or you can walk or get out of the wheelchair’, and people that say or think this cannot imagine having any physical limitations.
Not only is this mistreatment of so-called public transport appalling, but it is disgusting for another human being even to do this.
I frequently have buses pass me since I am handicapped and use a wheelchair; these buses have an electronic ramp. They stare at me when I extend my hand and either continue driving by or stop to inform me that I am unable to board.
I don’t understand how bus drivers dare to make this choice!
The government should instruct all public transport companies they make a policy for all their workers that all disabled people, adults and children who request assistance must be supported and treated with respect, or they will be sacked.
Sadly, in the UK, the bus system is generally privatised.
Wheelchair users have priority over a pram or buggy by law.
If a wheelchair user requires entry to a bus, the buggy user is required to give up that space by either getting off the bus or folding the buggy.
While a wheelchair user has a legal right to board a bus under the Disability Act, getting a buggy aboard a bus is a privilege provided by the bus operator rather than a right.
What on earth is wrong with people? This poor little child deserves the same kindness and respect as anyone else – this was a total disgrace.
It appears that the bus driver has the last say over who is let on the bus, but it doesn’t imply they have the right to discriminate either.
The driver could clearly see that this child had a disability; you can see it as clear as day. I do hope that the driver of this bus never becomes disabled, but he should watch out for Karma.
The driver wanted to be bigoted even though he could see the youngster had equipment on the chair. I don’t understand why anybody should have to share their life story to demonstrate their necessity for a ramp.
















